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Privacy policy

PRIVACY POLICY


Contact Information for Communicating with the Data Controller

Contact information for questions related to personal data processing: [email protected].

Legal address: Tukuma Municipality, Tukums, Zvirgzdu Street 8, LV-3101, Latvia

Actual address: Dārzciema Street 91, Riga, LV-1073, Latvia

Phone: +371 25755739


The Data Controller Who Will Process Your Personal Data:

SIA "RAECO" (hereinafter referred to as the Data Controller), Unified Registration No. 40103395036, Legal address: Tukuma Municipality, Tukums, Zvirgzdu Street 8, LV-3101, Latvia, which independently determines the purposes and means of personal data processing.

The Data Controller determines the purposes and means of personal data processing, such as for branding, marketing, finance, personnel, and other administrative purposes, as well as business, goods, services, customer, supplier, and partner relationship management.

The Data Controller is independently responsible for processing personal data for its own purposes, such as fulfilling contractual obligations, data processing for retail purposes, and others.


The Data Controller processes personal data for the following purposes:

1. To provide services and sell goods in physical stores and on websites maintained by the Data Controller:

https://skandimebeles.lv, https://skandibaldai.lt, https://skandimoobel.ee for the purpose of identifying the customer, serving the customer, concluding a purchase agreement, a distance contract, delivering the product, and managing payments. As part of this purpose, we may contact you using the contact details you have provided (phone number, email address, postal address, as well as SMS notifications to inform you about the progress of your order).

The legal basis for processing these data: Regulation (EU) 2016/679 of the European Parliament and of the Council (April 27, 2016) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter referred to as the Regulation), Regulation Article 6(1)(b): processing is necessary for the performance of a contract to which the data subject is a party or to take steps at the data subject's request prior to entering into a contract, Regulation Article 6(1)(f): the company’s legitimate interests – improving service; as well as Regulation Article 6(1)(c): processing is necessary to comply with a legal obligation to which the Data Controller is subject – the performance of the assumed obligations and the organization of accounting according to the Accounting Law of the Republic of Latvia, the Annual Reports and Consolidated Annual Reports Law, Cabinet Regulation No. 585 “Regulations on Accounting and Organization”, the Civil Procedure Law, and others. Accounting data is stored for 5 years or, in the case of non-performance of obligations, up to 10 years.


2. To ensure the Data Controller's post-sale service (warranty and post-warranty service) in the furniture manufacturing and/or trading process, which includes furniture manufacturing, delivery, and installation, as well as providing warranty and post-warranty services, the following services are offered:

  • Furniture warranty and post-warranty repairs, preventive furniture maintenance, problem-solving at the Skandi Mēbeles furniture warehouse, customer visits, service of furniture rental contracts, and provision of furniture repair services requested by customers, as well as the organization of furniture installation and delivery.
  • The service documentation is created manually or using the company's internal documentation system, which ensures the recording of information about the work performed, its scope, and progress. This allows the customer to receive an overview of the repair and service process.

The legal basis for processing these data is: Regulation Article 6(1)(b): processing is necessary for the performance of a contract to which the data subject is a party or to take steps at the data subject's request prior to entering into a contract, as well as Regulation Article 6(1)(c): processing is necessary to comply with a legal obligation to which the Data Controller is subject – Article 16 of the Consumer Rights Protection Law.

Repair records and descriptions of furniture repair solutions are stored for 2 years, while customer acceptance records and accompanying documents are stored for 5 years. Service cooperation agreements and technical maintenance agreements with legal entities are stored for 10 years to protect our legitimate interests, and data in the documentation system are stored for 5 years.


3. For financial, accounting, and personnel record-keeping – for the purposes of accounting, resource planning, keeping track of services provided, making payments, tax and debt administration; recording received goods/services, making payments; recording necessary information for employment relationships with employees, keeping track of wages; and keeping track of settlements with the company.

The legal basis for processing these data: Regulation (EU) 2016/679 of the European Parliament and of the Council (April 27, 2016) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter referred to as the Regulation), Regulation Article 6(1)(c): processing is necessary to comply with a legal obligation to which the Data Controller is subject – the performance of assumed obligations and the organization of accounting in accordance with the Accounting Law of the Republic of Latvia, the Annual Reports and Consolidated Annual Reports Law, Cabinet Regulation No. 585 “Regulations on Accounting and Organization”, the Labor Law, and other legal acts regulating mandatory state payments (social security contributions (VSAOI), personal income tax (IIN)), the Civil Procedure Law (deductions). Accounting data is stored for 5 years or, in the case of non-performance of obligations, up to 10 years.


4. For the management of administrative and legal matters, documentation management, for the purpose of handling incoming and outgoing correspondence, recording and managing documents, concluding or fulfilling a contract with you, fulfilling legal obligations imposed on us, as well as in cases where such actions are necessary to protect our or third-party legitimate interests.

The legal basis for processing these data: Regulation Article 6(1)(c): processing is necessary to comply with a legal obligation to which the company is subject, as established in external legal acts – the Commercial Law, the Civil Code, and other external legal acts; for the fulfillment of assumed obligations. Data is stored for up to 10 years.


5. For personnel management, for the purpose of the development management of the Data Controller's employees, motivation system, and salary management, professional qualification improvement of personnel, administration of employment relationships, whistleblowing case management, creating a loyal team and a positive microclimate within the team.

The legal basis for processing these data: Regulation Article 6(1)(c): to comply with a legal obligation to which the Data Controller is subject, as established in external legal acts – the Labor Law, the Accounting Law, as well as Regulation Article 6(1)(a): the data subject has given consent to the processing of their personal data for one or more specific purposes. Data is stored from 1 to 75 years, depending on the retention period specified in legal acts.

Personnel selection documents without the establishment of employment relationships are stored for 4 months.


6. For video surveillance in offices/stores/warehouses, for the purpose of protecting the property and persons of the Data Controller, preventing theft and fraudulent activities in the Data Controller's warehouses and stores, recording criminal acts, identifying potential offenders.

The legal basis for processing these data: Regulation Article 6(1)(f) – to protect the Data Controller's legitimate interests – property and personal security, fraud prevention, contacting state authorities and courts to protect legal interests, ensuring service provision efficiency. The purpose of video surveillance – property and personal security – aligns with the public interest as a legitimate interest of the company, and therefore takes precedence over an individual data subject's rights restriction.

Video surveillance recording data is stored for up to 30 days. If data has been requested earlier by competent state or municipal institutions or security violations have been detected, data is stored as necessary.


7. To ensure the functionality of the Data Controller's websites www.skandimebeles.lv, www.skandibaldai.lt, www.skandimoobel.ee, cookie processing, visit history analysis, for the purpose of improving the website's functionality, improving the quality of the website's content, and tailoring the website to users' needs. The legal basis for processing these data is the legitimate interest of the Data Controller and/or your consent (Regulation Article 6(1)(a) and (f)). See more details in the Cookie Policy section.

9. For sending commercial communications, for the purpose of informing you about our services, products, and special offers, the legal basis for processing these data: Regulation Article 6(1)(a): the data subject has given consent to the processing of their personal data for one or more specific purposes. The customer's consent for receiving commercial communications remains valid until it is withdrawn (even after the service agreement is terminated). The customer can unsubscribe from receiving commercial communications at any time through one of the following ways:

  • by sending an email to the Data Controller at [email protected];
  • by using the automatic unsubscribe option provided in the commercial communication, by clicking on the unsubscribe link at the end of the respective commercial communication (email). The Data Controller will stop sending commercial communications as soon as the customer's request to withdraw consent is processed.
  • By adjusting the settings in your profile on the skandimebeles.lv website.

10. For other specific purposes, of which the Customer will be informed at the time of providing relevant data to the Data Controller.

 

How Do We Receive Your Personal Data and Why Do You Need to Provide Your Personal Data?

We receive personal data directly from you when making a purchase in-store / on the Data Controller's websites, as well as when visiting us at our actual address / recordings from the Data Controller's video surveillance cameras, and website and application cookies, correspondence, etc.

Providing data is necessary for us to offer you an appropriate and quality service and to fulfill the legal obligations applicable to us. In some cases, the lack of information may hinder or make it impossible to provide services.

Recipients of Personal Data

The Data Controller does not disclose personal data to third parties or any information obtained during the provision of services and the execution of the contract, except:

  • if the data must be transferred to the relevant third party under the contract, to perform a necessary function for the execution of the contract or a function delegated by law (e.g., to the bank for payment processing, to a sworn auditor);
  • according to the clear and unambiguous consent of the person whose data is transferred;
  • in the case of product delivery to the courier service company;
  • to other institutions provided for by regulatory acts, or upon their justified request, in the manner and extent specified by external regulatory acts;
  • to protect the legal interests of the Data Controller, for example, by filing claims in court or other state institutions against a person who has infringed the Data Controller's legitimate interests.
  • The Data Controller may transfer personal data to its cooperation partners (processors) for the performance of certain tasks, to the extent necessary to perform the respective tasks. The Data Controller's cooperation partners provide guarantees that ensure the processing and protection of personal data in accordance with the Data Controller's requirements.

The Data Controller does not transfer personal data to third countries (i.e., countries outside the European Union and the European Economic Area), unless it is directly related to the provision of services in a third country. If the provision of the service requires the transfer of personal data to a third country, the Data Controller will ensure the receipt of security guarantees specified in legal acts and a legal basis for the transfer of data.

Your personal data is not used for automated decision-making.

Right to Access Your Personal Data

You have the right, in accordance with legal acts, to request access to your personal data, request corrections, request deletion, or request restrictions on processing, or the right to object to processing (including the processing of personal data based on the legitimate interests of the Data Controller), as well as the right to data portability. These rights are enforceable insofar as the processing of data does not arise from obligations imposed by applicable legal acts.

You can submit a request to exercise your rights:

  • in writing, in person, at the Data Controller's legal or actual address, by presenting an identity document;
  • electronically via email (sending an email to the addresses specified in this document), signing the request with a secure electronic signature.

The Data Controller ensures compliance with data processing and protection requirements in accordance with legal acts and provides information that can be collected using reasonable means. In case of objections, the Data Controller will take the necessary steps to resolve the objection. However, if this cannot be achieved, you have the right to contact the supervisory authority – the Data State Inspectorate.

More information: https://www.dvi.gov.lv/en/contacts-authority


How Do You Give Consent for Your Data Processing and How to Withdraw This Consent?

Individuals give their consent for personal data processing in writing, verbally, or through a specific, free, and informed action. A person has the right to withdraw their consent for data processing at any time by notifying it electronically via email. In such a case, further data processing based on the previously given consent for a specific purpose will no longer be carried out. Withdrawal of consent does not affect the data processing carried out while the consent was in effect. Upon withdrawal of consent, data processing that is carried out based on other legal grounds cannot be stopped.


Other Provisions

The Data Controller's website may contain links to third-party websites, which have their own terms of use and data protection policies, for which the Data Controller is not responsible.


The Data Controller's Privacy Policy may be periodically amended by publishing its current version on the Data Controller's website. You always have access to the most up-to-date privacy policy.