TERMS AND CONDITIONS
These terms and conditions of use for the e-commerce platform describe how you may use this website (hereinafter "Website") and the integrated e-commerce services. By using this website, you agree to the processing of your personal information as described in the Privacy Policy (here), and you agree to the terms of use described below. By purchasing on the website, you agree to the Product Warranty and Return Conditions described (here).
1. SUBJECT OF THE CONTRACT
1.1. The Seller – the owner of the rights related to the website Raeco SIA, registration No. 40103395036, VAT payer no. LV40103395036, legal address: Tukuma nov., Tukums, Zvirgzdu street 8, LV-3101, Latvia and actual address: Dārzciema Sreet 91, Rīga, LV-1073, Latvia, email address: [email protected], phone: +371 25755739, who within the framework of their commercial activities according to this distance contract, hereinafter referred to as the Contract, offers and sells goods to the Buyer.
1.2. The Buyer/Consumer - a natural person who purchases goods from Raeco SIA for personal family or household needs and purposes, not related to business or professional activities. The Buyer/Entrepreneur is a natural or legal person who plans to purchase goods or services from Raeco SIA for purposes related to business or professional activities. The Seller is not obliged to provide the Buyer/Entrepreneur with rights that are provided to the Buyer/Consumer according to the Consumer Rights Protection Law requirements.
1.3. These rules are a binding legal document that defines the mutual rights, obligations, and responsibilities of the Buyer and the Seller, as well as other terms related to the purchase and sale of goods offered by the Seller, when purchasing goods on the Website.
1.4. The Contract is considered concluded at the moment when the Buyer, after getting acquainted with the Rules, has made an order and according to the terms of this Contract has made the payment for the Goods. If the order is not paid, the contract is not considered concluded.
1.5. The Seller has the right to unilaterally amend and supplement the terms of the Contract. The Buyer, when shopping on the Website, is subject to the terms of the Contract that are in force at the time of ordering the goods. Amendments to the Rules come into effect after their publication on the Website and apply only to those orders that the Buyer makes after the amendments to the Rules have been made. The Seller informs the Buyer about changes in the Rules (for example, by email and/or electronically reflecting the information in the Buyer's account, and/or by publishing information on the Website, etc.). If the Buyer uses the website in any way after the publication of the Rule amendments, it is considered that he has agreed to all the amendments to the Rules.
1.6. The Seller has the right to limit the Buyer's access to the website services or cancel the Buyer's registration without warning if the Seller believes that the Buyer, by using the website, may violate or violates the terms of the Contract, attempts to harm the Seller, the operation of the website or its security, or third parties.
1.7. By placing an order, the Buyer confirms that he is acquainted with this Contract and the terms included therein, they are known to him, he understands them and fully agrees to them. The Buyer undertakes to familiarize himself with the terms of the Contract each time he shops. The Buyer is not entitled to order goods on the Website if he is not familiar with the terms of the Contract or does not agree to them.
2. REGISTRATION
2.1. To use the website services and purchase the goods offered therein, the Buyer is not obliged to register. However, to obtain a more complete shopping experience, we invite the Buyer to register, creating their personal account on the website (section "Register").
2.2. Before registering, the Buyer must familiarize himself with the Privacy Policy. After the Buyer has registered on the Website, it is considered that he is familiar with the Privacy Policy and agrees to it. The Privacy Policy applies to personal data processed within the framework of this Contract. (The Privacy Policy is published on the website here ). The Buyer is obliged to make changes in his profile about any significant changes in the personal data of the individuals: surname, address, email, phone, etc. The Buyer is fully responsible for the consequences resulting from not updating these changes (for example – issuing goods to the wrong person, etc.).
2.3. The Buyer registers by filling out the registration form and indicating the necessary data in it (hereinafter referred to as “Registration data”). The Buyer himself is responsible for the accuracy of the Registration data, its non-disclosure to third parties, and/or updating it. Registered Buyers may indicate additional information about themselves in the appropriate sections at their discretion. By providing this information, the Buyer grants the Seller, as the personal data controller, the right to select, accumulate, systematize, and use all the information and data that the Buyer has directly or indirectly provided using the website services.
2.4. The Buyer is responsible for any action he takes on the Website and for not disclosing his access data to third parties. If the website services are used by a third party using the Buyer's access data, the Seller considers this person as the Buyer. If there is a risk that the access data has become available to a third party, it is the Buyer's duty to immediately change his profile access data or delete the profile.
2.5. The personal data provided by the Buyer will be processed in accordance with the laws of the Republic of Latvia, which regulate the processing and protection of personal data of individuals. In processing and storing the Buyer's personal data, the Seller will use organizational and technical means that will ensure the protection of personal data from accidental disclosure, alteration, or any other illegal processing.
2.6. The Buyer's personal data will be used to identify the Buyer and the recipient of the Goods, in the sale and delivery of goods, in issuing accounting documents, in refunding overpaid amounts and money for goods returned by the Buyer, in providing the Goods warranty service, in administering debt obligations, and in performing other obligations arising from the Contract, as well as in providing the Buyer with the opportunity to use other website services. The Buyer's personal data may be processed for direct marketing purposes, only with the Buyer's consent.
2.7. When registering, the Buyer may indicate whether he wishes to receive notifications or other offers useful to the Buyer from the Seller or his partners, thereby agreeing that such notifications or offers may be sent to the Buyer. If the Buyer does not wish to receive them and has duly confirmed it, the Seller will not send advertising and informational messages to the Buyer, except those that are necessary to fulfill the Buyer's placed order.
2.8. The personal data provided by the Buyer will be used only by the Seller and its partners with whom the Seller cooperates in administering the website, delivering goods, and providing other services related to the fulfillment of the Buyer's order. The Seller confirms that it will not disclose the Buyer's personal data to other third parties, except in cases provided for by the laws of the Republic of Latvia.
2.9. The Buyer's personal data will be stored no longer than required by the defined data processing purposes and the obligation to store personal data specified in the laws, or in accordance with the company's legitimate interests - to ensure the Seller's claim limitation rights.
2.10. The Buyer's profile created and the data entered and processed therein will be stored no longer than 10 years from the last purchase on the Website or the receipt of a personal request to delete the profile or the person deleting their profile themselves.
3. ORDERING GOODS
3.1. To purchase goods, the Buyer places an order on the Website by filling out the electronic order form (basket) and then submitting it to the Seller (Confirm Order).
3.2. By placing an order, the Buyer confirms that he has chosen to purchase the specific good according to the terms indicated in this Contract.
3.3. By concluding the contract, the Buyer undertakes to pay the price of the goods and accept the ordered goods.
3.4. When placing an order, it is necessary to specify the buyer's name, surname, phone number, and email address, and the recipient's address for the goods. We collect data such as your name, surname, email address, phone number, and other information necessary for processing your order and issuing invoices. The legal basis for processing your name, surname, email address, and phone number for this purpose is the fulfillment of the contract.
3.5. When placing an Order for Goods on the Website, the Buyer or his authorized person - the User fully confirms that he is acquainted with the specification of the Goods included in the Order and confirms their compliance with the Buyer's needs. The Seller is not responsible for the delivered Goods not meeting the Buyer's needs or their incompatibility with any Goods in use by the Buyer.
3.6. From the moment the User creates an Order on the Website and sends it to the Seller, it becomes binding for the Buyer. The Website sends the User an email (Purchase confirmation email) with information about the made Order. After payment of the order, the Buyer is not entitled to refuse the Order or change it without a separate agreement with the Seller.
4. PRICE OF GOODS, DELIVERY COSTS, AND PAYMENT PROCEDURE (Delivery information: here)
4.1. The prices of goods on the Website are indicated in euros (EUR) including VAT. The goods are sold to the Buyer at the price that is in force on the Website at the time of placing the order; the specific price of the goods and the amount payable by the Buyer for the goods are visible after the shopping basket has been created. If the Buyer does not agree to the indicated price, he/she cannot continue with the ordering and execution of the order.
4.2. The costs of delivering goods within the territory of Latvia are calculated individually based on the calculated number of kilometers from Riga. The delivery of goods outside the territory of Latvia is calculated individually. The order amount, consisting of the price of the goods, is visible to the Buyer during the order placement process before confirming the order. Delivery costs are calculated individually.
4.3. The Buyer pays for the goods at the time of placing the order, using one of the payment systems and methods indicated on the Website.
4.4. The order made by the Buyer is binding on the Seller:
4.4.1. If an online payment method is chosen – as soon as the online payment process is successfully completed, and the Buyer has received the order confirmation email. The Seller, for the protection of its and its customers' interests, has the right to postpone the processing of the order until the payment made in the successfully completed online payment process is actually seen in the website's bank account. The Seller informs the Buyer about such a case as soon as possible;
4.4.2. If the Buyer chooses to pay for the order with a bank transfer, the Buyer is sent an Invoice. Orders payable with an invoice are binding on the Seller when the Invoice payment is received in the Seller's bank account from the Buyer. Payment is made in advance, for the full amount indicated in the invoice. The invoice must be paid within three (3) working days after sending the invoice, unless the Invoice indicates a different payment term. If the Invoice is not paid within the specified term, it is considered that the Buyer has refused the Order;
4.4.3. If an ESTO (leasing/installment) payment method is chosen – as soon as the online payment process is successfully completed, and the Buyer has received the order confirmation email. The Buyer, choosing a payment method that includes ESTO (leasing/installment), agrees that the information for leasing formalization is received by ESTO LV AS according to ESTO terms and conditions and the Seller does not have access to this information provided by the Buyer. In the context of online loan formalization, the personal data controller is ESTO LV AS and Raeco SIA does not receive and process your personal data within this framework.
4.5. When making purchases online, the Buyer agrees to receive invoices or goods delivery notes electronically. It is considered that the electronic invoice or goods delivery note (hereinafter referred to as "e-invoice") has been delivered to the Buyer, and the Buyer has received it at the moment it is sent from the email addresses [email protected] or [email protected]. Such electronic documents confirming the purchase are valid without the signature of the Seller and/or the Buyer.
4.6. In the process of order processing, the Seller has the right and obligation to implement measures stipulated by regulatory acts (Law on the Prevention of Money Laundering and Terrorism and Proliferation Financing and others) to verify the origin of the Buyer's funds. We also process your personal data within the framework of fraud detection processes, which may include the use of personal data in connection with the purchase, delivery, or use of a product, service, or subscription, if it is necessary for the investigation of requests or claims. The legal basis for the processing of your personal data for this purpose is our legal interest in protecting us and our customers from attempts to engage in fraudulent transactions.
4.7. Property rights to the Goods pass to the Buyer at the moment when the Goods are fully paid for and delivered, in accordance with these Rules.
5. DELIVERY OF GOODS
5.1. When placing an Order for Goods, the Buyer can choose the following Goods delivery options:
5.1.1. Self-pickup (Free) - Goods can be received at the warehouse: Dārzciema Sreet 91, Rīga, LV-1073, Latvia. When the Buyer receives the Goods at the Seller's warehouse, there is no need to pay for the Goods delivery service;
5.1.2. Delivery by courier – The Seller provides courier delivery services, using cooperative partner courier services. At the request of the Buyer, his data will be passed on to the above-mentioned professional courier service providers as an independent personal data controller. Raeco SIA is not responsible for the processing of personal data performed by other controllers.
5.2. Possible Goods delivery methods are shown to the Buyer when the Buyer has created a shopping basket and entered a delivery address.
5.3. The Seller will ensure that the Buyer's order is fulfilled in full.
5.4. If the Seller delivers the goods to the Buyer in an insufficient quantity and the sum of the delivered goods is less than the Buyer has paid, then the Buyer is refunded the difference for the undelivered goods.
5.5. The goods ordered by the Buyer are delivered to the address specified in the Buyer's order. The order must be accepted by the person specified in it. If the ordered goods are received not by the person specified in the order but by another person at the specified address, it is considered that the order has been received by the person indicated in the Order. The Buyer is obliged to ensure that the person specified in the order is present at the specified address at the time of goods delivery, able to present an identity document to the courier, accept the goods without delay, sign the goods delivery documents, or make notes in the courier service courier's terminal.
5.6. If the delivery of goods is not possible due to the Buyer's fault or circumstances dependent on the Buyer (the Buyer has indicated an incorrect address, the Buyer or the person specified in the order is not found at the specified address, it is impossible to access the specified address, etc. objective reasons), the goods are sent again, but the money for the goods is refunded back, except for the payment for delivery and for the damaged goods if the goods are damaged as a result of their return.
5.7. The Seller is in no way responsible for damages incurred by the Buyer or third parties because the Buyer has indicated an incorrect delivery address or incomplete recipient data, or if the goods at the delivery address are received by another person.
5.8. The Seller delivers the goods to the Buyer within the term indicated on the Website, which is visible next to the product before placing the order, or in the time period chosen in the order if different delivery times are offered. If several Goods are ordered by the Buyer within the framework of the Order, the Seller delivers the order to the Buyer as a whole, unless the Buyer has expressed a wish to receive the goods separately, indicating this wish at the time of placing the order, or during the processing of the order in communication with the Seller. The Buyer agrees that in cases where the delivery of goods may be delayed due to unforeseen and independent circumstances of the Seller, the Seller may contact the Buyer and agree on another delivery time.
5.9. Immediately after receiving the Goods, the Buyer checks the compliance of the delivered Goods with the quality of the goods. If the Buyer finds that the goods have poor quality or damaged packaging (torn packaging sticker or other external damage), or if the shipment is delivered with a delay, or the wrong number of goods is delivered, he must note it on the courier service courier's terminal or on the goods delivery document (depending on what is available in that particular delivery), in the Seller's copy. After making such a note, the Buyer must inform the Seller about such circumstances immediately (but no later than within 3 working days). If the buyer has signed the delivery document or made a confirming note in the courier service courier's terminal and no notes have been made in it, it is considered that goods corresponding to the order have been delivered, in the quantity corresponding to the order.
5.10. Any communication with the Seller can be carried out by the Buyer using his personal account opened on the Website or by sending an email to the Seller's email address [email protected]. The Seller checks the circumstances indicated in the notification within 3 (three) working days from the moment of receiving the email and contacts the Buyer to find a solution to the situation.
6. QUALITY AND WARRANTY OF GOODS
6.1. The characteristics of all goods sold on the Website are indicated in each product's description, more detailed information can be obtained by phone, email (Tel.: +371 25755739, email: [email protected])
6.2. Goods with a specified expiration date are delivered so that the Buyer has the opportunity to use these goods until the end of the expiration date.
6.3. The goods are provided with a manufacturer's warranty. For goods for which a quality warranty is not issued, a legal two-year commercial warranty for the quality of goods starting from the purchase date is applied to the goods purchased by the Buyer/Consumer. The Seller also has the right to apply an additional warranty to certain goods. If the Buyer is not satisfied with the quality of the ordered Goods, it is his duty to inform the Seller so that he can contact and inform the manufacturer of the goods or the official distributor.
6.4. For Goods manufactured by the Seller, and Goods for which the Seller can provide warranty service itself, the warranty service is provided at the Seller's service center – Valmieras Street 2, Rīga, LV-1009, Latvia (working hours: on weekdays, from 9:00 to 17:00, tel. +371 25755739).
6.5. If the Buyer receives a damaged product, the Buyer must contact the Seller by phone, email (Tel.: +371 25755739, email: [email protected]), or in person at Dārzciema Street 91, Rīga, LV-1073, Latvia, so that the reported case can be resolved, taking into account the terms mentioned in this document and Raeco SIA's warranty service procedure.
7. RIGHT OF WITHDRAWAL AND RETURN OF GOODS
7.1. Buyers/Consumers who have purchased goods on the Website (https://skandimebeles.lv / https://skandibaldai.lt / https://skandimoobel.ee) or in the store have the right to unilaterally, without stating a reason, exercise the right of withdrawal and return the goods within 14 (fourteen) days from the day of delivery (receipt) of the goods or, if the Buyer (consumer) has ordered several goods in one order and these goods are delivered separately – from the day of delivery (receipt) of the last good, or if the goods are delivered in different batches or parts – from the day of delivery (receipt) of the last batch or part – in accordance with the Cabinet of Ministers regulations no.255 “Regulations on distance contracts”.
7.2. The Buyer/Consumer may withdraw from the Contract, returning the goods to Raeco SIA, Dārzciema Street 91, Rīga, LV-1073, Latvia prior to that using electronic communication means (for example, email), sending a notice to the Seller about withdrawal from the purchase-sale contract by email [email protected] or applying for a return using his personal account opened on the Website. The notice of the Buyer/Consumer must clearly indicate the Buyer's/Consumer's intention to withdraw from the Contract. The Buyer/Consumer also submits a purchase document (invoice, receipt, etc.) and presents this document to Raeco SIA, or sends its copy together with the notice of withdrawal from the Contract, which confirms that the goods were purchased from the Seller. If the Buyer/Consumer purchases several goods within one Contract, his right of withdrawal applies to one or more goods.
7.3. When exercising the right of withdrawal, the Buyer must bear the costs mentioned in the 12th paragraph seventh, ninth, and eleventh parts of the Consumer Rights Protection Law, as well as in the 23rd point of the Cabinet of Ministers regulations no.255 “Regulations on distance contracts”.
7.4. In the case of exercising the right of withdrawal, the Buyer within 14 (fourteen) calendar days from the day when the Seller was sent the notice of withdrawal from the Purchase-sale contract delivers the goods to the Seller Raeco SIA, Valmieras Street 2, Rīga, LV-1009, Latvia. The Buyer is responsible for the proper packaging of the goods for return.
7.5. The goods are returned either to Raeco SIA, Valmieras Street 2, Rīga, LV-1009, Latvia, or the Buyer can return them using a courier chosen by himself. All costs associated with returning the goods to the Seller are borne by the Buyer/Consumer (according to the provisions specified in the seventh, ninth, and eleventh parts of the 12th paragraph of the Consumer Rights Protection Law, as well as in the 23rd point of the Cabinet of Ministers regulations no. 255 “Regulations on distance contracts”). Before returning the goods using intermediaries (couriers), the Buyer contacts the Seller and agrees on the return of the goods by email ([email protected]).
7.6. When the Buyer/Consumer exercises the right of withdrawal, the payment made for the delivery of the Goods is not refunded. The Seller covers the expenses of returning the goods if the goods returned do not comply with the terms of the Contract.
7.7. The Buyer/Consumer is responsible for maintaining the quality and safety of the product during the term of exercising the right of withdrawal. The Buyer/Consumer is responsible for any reduction in the value of the goods if the goods are used in a way that is inconsistent with the principle of good faith, including using them for purposes other than clarifying the characteristics or functioning of the goods.
7.8. The right of withdrawal is valid in cases when the Buyer/Consumer acts according to the following conditions:
7.8.1. the returned goods are in the original packaging or other proper packaging;
7.8.2. the returned goods do not have damages caused by the Buyer/Consumer;
7.8.3. the returned goods are unused and have retained their sales appearance (undamaged labels, protective films not removed, etc.);
7.8.4. the returned goods are in the same set as received by the Buyer/Consumer, including instructions for use;
7.8.5. when returning goods, the Buyer/Consumer presents the original purchase confirming document – a receipt or VAT invoice – and fills out an application for the return of goods.
7.9. If the goods are not fully complete, damaged, untidy, or improperly packaged, the Seller has the right not to accept the goods, as well as not to refund the money paid by the Buyer for the goods or accept the goods, determining their reduced value.
7.10. Money for the returned goods is refunded to the Buyer within 14 days from the moment of receipt of the withdrawal or after the goods are returned to the Seller. The money is refunded to the Buyer in the same way as he/she purchased the goods (for example, if the goods were paid for by bank transfer, the refunded money will be transferred to the Buyer's bank account from which the payment was received), unless the Buyer agrees to another method of refund offered by the Seller.
7.11. It is not considered that the Seller has violated the terms of the refund if it cannot make a transfer due to the Buyer's fault (delayed return of goods, inaccurate data, etc.).
7.12. The Buyer cannot exercise the right of withdrawal for goods if the goods by their nature cannot be returned (for example, in-ear headphones), or they quickly deteriorate or are quickly consumable (for example, printer consumables); the goods have been damaged after delivery; in other cases provided for by the laws of the Republic of Latvia - Cabinet of Ministers 2014 regulations No. 255 "Regulations on distance contracts", point 22.
8. OTHER PROVISIONS
8.1. If the goods are delivered to the Buyer with a delay or are not delivered due to the Buyer's fault or circumstances dependent on the Buyer, the Seller is not responsible for violating the terms of goods delivery.
8.2. If access to the website, registration on the Website, or placing an order on the Website is not possible or is disrupted due to technical or other reasons independent of the Seller, the Seller is not responsible for any damages incurred by the Buyer or third parties.
8.3. The Seller is not responsible for consequences if, due to the peculiarities of the Buyer's computer or monitor, the image of the Website's goods visible on the Buyer's computer monitor differs in any way from the appearance of the goods in nature.
8.4. The Seller has the right to temporarily suspend or terminate the operation of the website, make changes to the Website or separate parts of it, change its content partially or completely, change the website's operation web address and/or, depending on the website system's technical possibilities, limit the number of registered Buyers. This does not affect the Purchase-sale contracts that the Buyer has concluded before the Seller's decision to carry out the mentioned actions or their implementation.
8.5. The terms of the Purchase-sale contract concluded between the Buyer and the Seller are regulated by the effective laws of the Republic of Latvia.
8.6. The Purchase-sale contract is valid until the full fulfillment of obligations. The Purchase-sale contract is considered fulfilled after the goods have been handed over to the Buyer in the manner prescribed by the Rules and the laws of the Republic of Latvia.
8.7. All disputes between the Buyer and the Seller regarding the Rules are resolved through negotiations.
8.8. If the Parties cannot resolve disputes through negotiations within 15 (fifteen) days, they are resolved in the manner prescribed by the laws of the Republic of Latvia.
8.9. The Buyer (consumer) may submit requests and/or complaints about the goods or services purchased on the website to the Consumer Rights Protection Center (Brīvības street 55, Rīga, Latvia, LV-1010, by calling +371 654 525 54, writing to email: [email protected], or on the website of the Consumer Rights Protection Center https://www.ptac.gov.lv/lv or by filling out an application form on the Electronic consumer dispute resolution platform website http://ec.europa.eu/odr/.
CHANGES TO THESE RULES
We may update these rules from time to time. We will inform you of any changes by posting the new rules on the website.
It is advisable to periodically review these rules to detect any changes based on the last amendment indication at the bottom of this page.
CONTACT US
If you have any questions or concerns about these terms of use or our policy practices, please contact us by email: [email protected]
Registered name: Raeco SIA
Registration number, date: 40103395036, 18.03.2011
Legal address: Tukuma nov., Tukums, Zvirgzdu Sreet 8, LV-3101, Latvia
Actual address: Dārzciema Sreet 91, Rīga, LV-1073, Latvia
Last amendment: 23.01.2024